Crazy be crazy, but Assholes be assholes!

[Jason Tandro]

Okay this guy was crazy, but in a very different way. To protect his identity I have replaced every instance of his name with the word "Asshole".

Edit: If you need a visual aide, picture a big fat, sweaty redneck on a motorcycle who looks like a cross between Meat Loaf and Dick Cheney.

Report to my boss wrote:

Room 126: Mr. Asshole arrived while I was off delivering something to another room. He was rude to another guest (she told me so herself, but wishes to remain anonymous). He proceeded to say that he had a reservation under his name. The conversation went something like this: Asshole: You have a reservation for Asshole? Micah: Let me check… (I check and do not see anything under that name) Micah: I can’t seem to find it. Are you sure you made it for the Best Western in Harrisonburg? Asshole: (edgily)Well why don’t you look up my records and see where I stayed Friday night? I left Friday night and made a reservation for Sunday and Monday. (I checked for a reservation on those dates) Micah: Did you perhaps have it under a different name? Asshole: (shouting)Why would I put it under a different name?! Micah: Like if you were in a group, or something. I’m sorry but I can’t seem to find the reservation. Asshole: Would it help if I had the receipt? Micah: Yeah, actually. I could look you up based on that. (Asshole, fuming, puts his billfold back in his pants and leaves. I help the next guest, who was the one who made the complaint about him. Shortly thereafter, Mr. Asshole returned.) Asshole: (accusatory) Why did you say I had to have a receipt? I can’t get a room if you don’t have a receipt? Micah: Sir, I only meant if you wanted me to look up your previous- Asshole: (shouting) I don’t need you telling me what I did, I’m an adult! Why did you make me go out there and get a receipt? Micah: As I said it was if you wanted to see your previous stay. I can take your information down now if you want. Asshole: (sigh) Okay. I want a single king upgrade. (I begin making the reservation) Micah: Okay did you have Triple-A or AARP? Asshole: I just said I have AARP! Didn’t you hear what I said? Micah: No sir, sorry. Asshole: (calmer, but fuming) Okay… strike two. Micah: I’ll need your payment method. (Asshole hands me his credit card) Micah: And next I’ll need your driver’s license. (Asshole scoffs.) Micah: Or any form of identification. Asshole: That’s the legal way to ask that question. You’re not supposed to ask for a Driver’s License, it’s illegal. But you wouldn’t understand that, so I won’t bother explaining it. (I ignore this and take down his information.) Micah: Okay, I see what may have happened, perhaps the person who made the reservation for you put it under K&K Inc [this was what his credit card was issued too]. Asshole: Why would they do that?! What’s my name? Who’s ID did you just ask for? Micah: Sir, I understand, but what I meant was that they may have just taken your card and- Asshole: My name is Asshole, the reservation was made under my name. Micah: I see. And you want this for one night, correct? Asshole: Let’s make it one night for now, the way things are going. Micah: Well the thing is we’re full up Monday and Tuesday. Asshole: Well I’m sure at some point you’ll find a reservation for me in there. (I decide to settle the matter once and for all and look up a reservation under K&K Inc. Lo and behold that is what it was made under.) Micah: Okay, sir. I found your reservation. It turns out it was made under K&K… but I think it might be a different person. It looks like this was made under somebody who lives in Missouri. Asshole: Missouri? Did you just look at my license or not? (I compare the reservations. Both have MS as the state. I had mistaken this for Missouri.) Micah: Oh, I’m sorry. You’re right. Asshole: That’s not Missouri. Micah: Sorry? Asshole: MS, what’s that stand for. Micah: Oh, I’m sorry, Mississippi. Asshole: Correct. Micah: (trying to lighten the mood). Missouri is MI, right? Asshole: (thinking)… No that’s Michigan. Micah: Ah, MO. Asshole: Correct. Micah: (chuckling) I used to know that, I swear. (Asshole still seems on edge.) Micah: Alright the total is $150.34. Asshole: I just said for one night. Micah: Oh, so you did want just the one night then? I’m sorry the reservation was made for two. The single night rate is $75.47 Asshole: Oh, so you just double that rate down to get the higher number. Micah: Yes that was for two nights. Sorry about that. (I hand Asshole his keys.) Micah: Continental breakfast is served from 6 AM to 10 AM. This room is on the building right next to us. You can park right up to it. Asshole: Very good. (Mr. Asshole leaves and comes back a few minutes later. I am dealing with another customer at this time. He seems calmer and begins chatting with this gentleman. When I finish with the other gentleman, he tosses the keys on the table and says.) Asshole: How about a key that works. (I examine the keys. They were activated, but weren’t working for him apparently.) Micah: I’ll make you another one. Did the door light up? I just want to make sure it’s not the lock. Asshole: Uh… it lit up red. Micah: Okay, here’s a different key. Be sure to keep this away from your phone. (I begin to place the card in the sleeve.) Asshole: I don’t need that sleeve. Micah: Okay. Yeah, the cell phones wipe these things clean. (Asshole leaves without a word, but then comes back shortly afterwards. He now seems agitated again). Asshole: Is that supposed to be a nonsmoking room? That’s why there’s an ashtray in there? Micah: I’m sorry the reservation was made for a smoking room. I’ll fix that right now. (I reassign him). Micah: The good news is that the room two doors down from you is nonsmoking. Asshole: Very good. (I give him the new keys and he finally leaves). I apologize for writing up this very detailed report, but I have a suspicion that Mr. Asshole will be making a complaint about me. Micah

[Yet One More Idiot]

....Wow. I'm unemployed, and as desperate as I am to find work, I'm STILL glad I don't have your job.

How on earth do you keep so calm when talking to Assholes like that dude, Jason?

[Jason Tandro]

Yomi's Evil Twin Intern wrote:

....Wow. I'm unemployed, and as desperate as I am to find work, I'm STILL glad I don't have your job. How on earth do you keep so calm when talking to Assholes like that dude, Jason?

I'm paid to not speak my mind. Seriously, keeping your calm in front of irate customers is a job requirement.

Plus which why get a rise out of assholes like that? They want to start shit. By remaining calm I'm showing that I won't be intimidated and that I'm still in control of the situation.

[EverPhoenix]

yeah, i think he might have been dodgy. either way, thats no way to act. well played.

[inferiare]

I've got competition for you and your asshole, Jase: I'll raise you one Entitled Bitch.

Had a lady yesterday, first customer of my day, want to call the main office on me for my saying that no, I wasn't running behind in opening up my counter. ...because I wasn't.

[Miss Prime Blue]

Wow, I give you credit for dealing with people like this.

And lol @ "mr. asshole" haha

[Yet One More Idiot]

Jason Tandro wrote:

Yomi's Evil Twin Intern wrote: ....Wow. I'm unemployed, and as desperate as I am to find work, I'm STILL glad I don't have your job. How on earth do you keep so calm when talking to Assholes like that dude, Jason? I'm paid to not speak my mind. Seriously, keeping your calm in front of irate customers is a job requirement. Plus which why get a rise out of assholes like that? They want to start shit. By remaining calm I'm showing that I won't be intimidated and that I'm still in control of the situation.

That's fair enough - I myself know that all customer-facing roles require great patience to deal with the assholes and just plain idiots of the world. I'm just amazed at your level of calm - try as I might, I could never keep quite that cool and collected in the face of such idiocy/asshattedness. :p

[Jason Tandro]

inferiare wrote:

I've got competition for you and your asshole, Jase: I'll raise you one Entitled Bitch. Had a lady yesterday, first customer of my day, want to call the main office on me for my saying that no, I wasn't running behind in opening up my counter. ...because I wasn't.

Oh you had one of THOSE? Bitches like that I don't bother correcting. I just feign most abject apology and let them feel good about themself for playing a role in undoing the wrongs of society.

@ Miss/ YETI: On some days it is easier than others.

[psychokind]

Yomi's Evil Twin Intern wrote:

....Wow. I'm unemployed, and as desperate as I am to find work, I'm STILL glad I don't have your job. How on earth do you keep so calm when talking to Assholes like that dude, Jason?

didn't you just make a thread in which you told us about your new job?

[tay120n64]

Jesus. Effing crazy-ass people.

Just be glad that you don't work in a second-hand retail chain that never offers cash refunds under any circumstances. I'm sure you can imagine the sheer number of irate customers I've had to deal with.

That having been said, working in a hotel doesn't sound much better.

[Yet One More Idiot]

psychokind wrote:

Yomi's Evil Twin Intern wrote: ....Wow. I'm unemployed, and as desperate as I am to find work, I'm STILL glad I don't have your job. How on earth do you keep so calm when talking to Assholes like that dude, Jason? didn't you just make a thread in which you told us about your new job?

No, that was a thread where I told y'all about the job I *THOUGHT* I'd got....and I've since failed to get another job, too. *Le facepalm*

^_^;;;

[Miss Prime Blue]

Cocaine is one hell of a drug.

[Blade]

Miss Prime Blue wrote:

Cocaine is one hell of a drug.

Fuck your couch, Charlie Murphy!

[Jason Tandro]

Blade wrote:

Miss Prime Blue wrote: Cocaine is one hell of a drug. Fuck your couch, Charlie Murphy!

LMAO.