Help Jason Tandro With a Project- Please!!!

[Jason Tandro]

I am working on a training video for my company. It's part of a contest to design a training video that will help our company prevent churn (loss of customers to other competitors).

So how can you help? Real simple. Just fill out the questionnaire at the bottom. I'll try to keep it short and simple.


==SECTION 1: Your Carrier==

1. Who is your current wireless provider?
2. How long have you been a customer?
3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor?
4. Have you considered leaving your current carrier and if so why?

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience?
6. How likely is it that you would leave a company if you found out a competitor had a better device?
7. How likely is it that you would leave a company if you found out a competitor had a better rate plan?
8. How likely is it that you would leave a company if you found out a competitor had a better coverage area:
8a. if you needed the covered area?
8b. if you might need the covered area?
8c. if you would not likely need the covered area?


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service?
10. How likely is it that you would rather have good devices over good coverage area?
11. How likely is it that you would rather have good service over good devices?
12. How likely is it that you would rather have good coverage over good prices?


==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience?
14. Does your company offer flexible solutions for bill payment or extensions?
15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair?

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service?
17. Have you been satisfied with your phone?
18. Have you been satisfied with your monthly bill?
19. Have you understood your bill and knew where each charge was coming from?
20. Have you been satisfied with your carrier's coverage area?


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service?
a. Over 1,000.
b. About 500.
c. Less than 100.
d. Less than 50.

22. Would you rather have an Android phone or an iPhone?

23. When you have a good customer service experience, about how many people do you tell about it?

24. When you have a bad customer service experience, about how many people do you tell about it?

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning?


===


That's it! Thanks a bunch!

[inferiare]

Kay.

==SECTION 1: Your Carrier==

1. Who is your current wireless provider? T-Mobile
2. How long have you been a customer? Uhh... probably about 4 years now.
3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor? Yep, Verizon. I changed carriers because I didn't like the level of service, both with my phone proper and customer service when I had problems. Also billing issues EVERYWHERE.
4. Have you considered leaving your current carrier and if so why? Not so much, I'm pretty content with T-Mobile.

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience? 5
6. How likely is it that you would leave a company if you found out a competitor had a better device? 3
7. How likely is it that you would leave a company if you found out a competitor had a better rate plan? 4
8. How likely is it that you would leave a company if you found out a competitor had a better coverage area: 4
8a. if you needed the covered area? 4
8b. if you might need the covered area? 4
8c. if you would not likely need the covered area? 2


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service? 3
10. How likely is it that you would rather have good devices over good coverage area? 2
11. How likely is it that you would rather have good service over good devices? 5
12. How likely is it that you would rather have good coverage over good prices? 4


==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience? Yes.
14. Does your company offer flexible solutions for bill payment or extensions? As far as I know, yes. (I've never had to use an extension.)
15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair? From Maz's own experience, I believe so.

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service? 5
17. Have you been satisfied with your phone? 5
18. Have you been satisfied with your monthly bill? 4
19. Have you understood your bill and knew where each charge was coming from? 5
20. Have you been satisfied with your carrier's coverage area? 5


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service? b. About 500.

22. Would you rather have an Android phone or an iPhone? Android. I have one, my roommate Bob has an iPhone. I like my phone more. Hell, he likes my phone more too!

23. When you have a good customer service experience, about how many people do you tell about it? A good amount.

24. When you have a bad customer service experience, about how many people do you tell about it? A good amount. I'm currently telling everyone I know not to go to GameStop because of incredibly horrible service and how they treat their workers.

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning? 1


===

[psychokind]

I don't think a German can help you here

[Flamez]

==SECTION 1: Your Carrier==

1. Who is your current wireless provider?
Irrelevant to America
2. How long have you been a customer?
6months
3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor?
better plans and service quality
4. Have you considered leaving your current carrier and if so why?
no

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience?
High
6. How likely is it that you would leave a company if you found out a competitor had a better device?
Moderate
7. How likely is it that you would leave a company if you found out a competitor had a better rate plan?
Once the contract is out, high depending on service quality
8. How likely is it that you would leave a company if you found out a competitor had a better coverage area:
low
8a. if you needed the covered area?
High
8b. if you might need the covered area?
Moderate
8c. if you would not likely need the covered area?
Low


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service?
Moderate
10. How likely is it that you would rather have good devices over good coverage area?
Moderate
11. How likely is it that you would rather have good service over good devices?
High
12. How likely is it that you would rather have good coverage over good prices?
Moderate

==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience?
No
14. Does your company offer flexible solutions for bill payment or extensions?
Dont know
15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair?
Dont know

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service? 4
17. Have you been satisfied with your phone? 5
18. Have you been satisfied with your monthly bill? 5
19. Have you understood your bill and knew where each charge was coming from? 5
20. Have you been satisfied with your carrier's coverage area? 5


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service?
a. Over 1,000.
b. About 500.
c. Less than 100.
d. Less than 50.
Irrelevant

22. Would you rather have an Android phone or an iPhone?
Have and iphone

23. When you have a good customer service experience, about how many people do you tell about it?
None

24. When you have a bad customer service experience, about how many people do you tell about it?
Everyone considering going onto the service that I know

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning?
I wouldn't consider returning


===

[SoulBlazerFan]

==SECTION 1: Your Carrier==

1. Who is your current wireless provider?

Virgin Mobile

2. How long have you been a customer?

A little over a year.

3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor?

I did. I had two T-Mobile phones at various times... I left because the person I was with on the plan closed the account.

4. Have you considered leaving your current carrier and if so why?

Yes. For a service that is more well known.

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience?

4

6. How likely is it that you would leave a company if you found out a competitor had a better device?

3

7. How likely is it that you would leave a company if you found out a competitor had a better rate plan?

5

8. How likely is it that you would leave a company if you found out a competitor had a better coverage area:
8a. if you needed the covered area? 2
8b. if you might need the covered area? 3
8c. if you would not likely need the covered area? 1


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service? 4
10. How likely is it that you would rather have good devices over good coverage area? 2
11. How likely is it that you would rather have good service over good devices? 3
12. How likely is it that you would rather have good coverage over good prices? 2

==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience?

No. Have had none... yet.

14. Does your company offer flexible solutions for bill payment or extensions?

Bill is cheap for my service. Never ran into this problem.

15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair?

Don't know.

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service? 4
17. Have you been satisfied with your phone? 4
18. Have you been satisfied with your monthly bill? 5
19. Have you understood your bill and knew where each charge was coming from? 5
20. Have you been satisfied with your carrier's coverage area? 4


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service?
a. Over 1,000.

22. Would you rather have an Android phone or an iPhone? Maybe, but not at the moment for the cost.

23. When you have a good customer service experience, about how many people do you tell about it?

None. Isn't usually a topic of discussion.

24. When you have a bad customer service experience, about how many people do you tell about it?

Refer to 23.

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning?
2

[EverPhoenix]

done, and should be in your facebook inbox.

[Jason Tandro]

Awesome. Thanks so much guys! I've already gotten like 7 responses. This is going great!

[Fazermint]

==SECTION 1: Your Carrier==

1. Who is your current wireless provider?
Vodafone (dunno if that exists in America or not...)

2. How long have you been a customer?
5 months
3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor?
Moved to another country
4. Have you considered leaving your current carrier and if so why?
Yes. The actual monthly fee is 150% of what the ad said.

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience?
4
6. How likely is it that you would leave a company if you found out a competitor had a better device?
1
7. How likely is it that you would leave a company if you found out a competitor had a better rate plan?
1
8. How likely is it that you would leave a company if you found out a competitor had a better coverage area:
8a. if you needed the covered area?
3
8b. if you might need the covered area?
2
8c. if you would not likely need the covered area?
1


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service?
4
10. How likely is it that you would rather have good devices over good coverage area?
3
11. How likely is it that you would rather have good service over good devices?
2
12. How likely is it that you would rather have good coverage over good prices?[/b]
2


==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience?
Nuupe.
14. Does your company offer flexible solutions for bill payment or extensions?
Automaticly charged from my account.
15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair?
Nuuupe.

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service?
3
17. Have you been satisfied with your phone?
4
18. Have you been satisfied with your monthly bill?
1
19. Have you understood your bill and knew where each charge was coming from?
1
20. Have you been satisfied with your carrier's coverage area?
2


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service?
Beats me.

22. Would you rather have an Android phone or an iPhone?
Android.

23. When you have a good customer service experience, about how many people do you tell about it?
0, 0.

24. When you have a bad customer service experience, about how many people do you tell about it?
Couple of times, told everybody

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning?
1. So long suckers!

[tay120n64]

==SECTION 1: Your Carrier==

1. Who is your current wireless provider?

Verizon (formally Altell)

2. How long have you been a customer?

Eight-ish years

3. Did you have a wireless carrier before them, and if so why did you leave the previous competitor?

No

4. Have you considered leaving your current carrier and if so why?

Considered while it was Altell due to lack of specific cellular devices.

==SECTION 2: Factors in Churn==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

5. How likely is it that you would leave a company due to a bad customer service experience? --2

6. How likely is it that you would leave a company if you found out a competitor had a better device? --4

7. How likely is it that you would leave a company if you found out a competitor had a better rate plan? --5

8. How likely is it that you would leave a company if you found out a competitor had a better coverage area:

8a. if you needed the covered area? --5

8b. if you might need the covered area? --1

8c. if you would not likely need the covered area? --1


==SECTION 3: Comparisons==

Answer the questions below on a scale from 1 to 5, where 1 is not at all likely, 5 is extremely likely.

9. How likely is it that you would rather have good prices over good customer service? --5

10. How likely is it that you would rather have good devices over good coverage area? --4

11. How likely is it that you would rather have good service over good devices? --2

12. How likely is it that you would rather have good coverage over good prices? --4


==SECTION 4: Your Experience==

13. Has your company ever given you a courtesy credit simply for an inconvenience?

No, but it has never come up

14. Does your company offer flexible solutions for bill payment or extensions?

Yes

15. Does your company offer the ability to have a "loaner phone" while you wait for an insurance claim or repair?

IDK

Answer the questions below between 1 and 5, where 1 is "never" and 5 is "always".

16. Have you been satisfied with your carrier's customer service? --3

17. Have you been satisfied with your phone? --2

18. Have you been satisfied with your monthly bill? --3

19. Have you understood your bill and knew where each charge was coming from? --4

20. Have you been satisfied with your carrier's coverage area? --5


==SECTION 5: Final Questions==

21. How many US Cities do you think are currently covered by 4G Service?
a. Over 1,000.
b. About 500.
c. Less than 100.
d. Less than 50.

22. Would you rather have an Android phone or an iPhone?

Android

23. When you have a good customer service experience, about how many people do you tell about it?

Nobody

24. When you have a bad customer service experience, about how many people do you tell about it?

Nobody

25. If you left a company due to a bad customer service experience, on a scale from 1 to 5, how likely are you to consider returning? --2